Depending on your needs you can utilize a variety of moderation methods.
With an automated profanity API you can block profane reviews before they are submitted and give users an opportunity to edit and re-submit their reviews.
Upload a keyword list to your dashboard to automatically block or flag reviews that contain any of the keywords. Blocked reviews are automatically disapproved, while flagged reviews are highlighted to be quickly reviewed.
All review content is stored in your dashboard and you can approve, disapprove, and reply to content manually at any time. Or upgrade and Social Annex’s moderation team will handle it for you.
Review moderation and customer concerns often involves multiple teams, from marketing managers to your product experts, merchandising, and logistics. Our Moderation Dashboard is built with collaboration in mind.