Consumers trust and rely on reviews, so make sure yours
are genuine, relevant, and appropriate for your brand.
Our team of expert moderators work to ensure your product reviews are authentic and always meet your brand guidelines. A combination of automated and manual moderation screens for foul language, mentions of competitors, irrelevant or promotional content while maintaining the genuine review content so your customers voices can be heard.
Quickly get notified when a reviewer has questions or raises customer service or safety concerns so you can respond efficiently to your customers needs. A rapid response can lower return rates and turn a bad customer experience around.
Our expert team of moderators keep fraudulent content such as spam, promotions, duplicate reviews and inappropriate content off your site and ensure only authentic and helpful reviews are displayed.
You have the ability to customize the moderation process to meet your brand's needs and guidelines. This could mean adding another layer of moderation involving your team, customizing the trigger words or creating custom moderation reports to track the type of content you are seeing.