A rapid response to a customer’s question can make all the difference in
conversion, so make sure your Q&A content is appropriate and helpful.
Our expert moderators ensure the questions and answers are appropriate and relevant to your products and brand. A combination of automated and manual moderation screens for foul language, mentions of competitors, and irrelevant or promotional content all while maintaining the genuine voice of your customers.
Moderating Q&A - 3 Levels
We employ a three level moderation system to ensure the content on your page always meets your guidelines.
Social Annex Moderators
Triggered alerts notify the appropriate individuals when a question is asked. They ensure the customer’s question is answered quickly and by the person most qualified to answer.
Our expert team of moderators keep fraudulent content such as spam, promotions, and duplicate or inappropriate content off your site and ensure only authentic questions are asked and helpful answers are given.
You have the ability to customize the moderation process to meet your brand’s needs and guidelines. This could mean adding another layer of moderation involving your team, customizing the type of alerts sent and who they are sent to or creating custom reports to track the types of questions you are asked to improve your product pages and merchandizing.