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Questions & Answers Capabilities

Triggered Emails

Triggered Emails
Quickly connect shoppers with the customers who can answer their questions. When a question is submitted you can automatically send an email to a customer who previously purchased the same product. Satisfied customers provide quick answers to help increase shopping cart conversion. Combining this capability with loyalty incentives will improve the response rate from your satisfied customers.

Helpful Answers
Some questions require a technical understanding of a product, while others need the objective opinion of a fellow shopper. Our Questions and Answers solution is designed to allow customers to connect with real people who are best suited to answer their questions whether they are verified buyers, brand advocates, online community members, or your product experts.

Helpful Answers
Moderating Content

Moderating Content
Utilize a 3 level moderation process to ensure all content is appropriate, relevant, and in compliance with your company policies and regulations.

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Syndication Network

Syndication Network
Leverage Syndication to distribute your Questions and Answers content across your network of brand or manufacturers to create the widest reach and deliver the best ROI. For retailers, this means collecting questions and answers from the brand names you sell to display on your site and for brands, this means your questions and answers appear on the 3rd party sites who sell your products.

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