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Ongoing Support

Our ongoing support extends to both the technical aspects as well as reporting
and monitoring of your solutions.






Performance Reviews

Your team will schedule performance reviews at your desired interval whether that's monthly or bi-weekly to ensure all your data is being tracked accurately.


Post Launch UATs

We ensure your newly implemented solutions are working properly with UATs at launch as well as 2 weeks post-launch.

 



Monthly and Ongoing UATs

We also continue to monitor the functionality of your solutions with monthly UATs.


Business Reviews

Your team will schedule time to review the performance of your solutions and align on future expectations. This is also an opportunity to discuss enhancements and strategy adjustments as your business grows.


Service Support

We understand that technology isn’t always perfect which is why we have 24/7 support for all identified issues. Tiered support levels ensure your issues are escalated efficiently and are quickly resolved.

 


 
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