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Success Management

We don’t just deliver Customer Service, we deliver Customer Success. Our Customer Success team is comprised of innovative and passionate people with extensive background in customer loyalty and advocate marketing solutions.

While our solutions are strong on their own, our team complements and bolsters them with a hands on approach. Each client works with a dedicated day-to-day team who is responsible for driving the implementation process. They also have access to a robust support team offering unique perspectives and innovative solutions.

Dedicated Day-to-Day Team

Discover

Your initial discovery kick-off call offers an opportunity to meet your Customer Success team, review your solutions and define your priorities, requirements, and expectations.

 


Define

Because of the unique and customizable nature of our solutions, the next step is defining the specifics of your solution. Your Customer Success team gathers all relevant information from customer data to engagement metrics and works with you to develop a clear plan of action. This phase gives everyone the opportunity to define the strategy and agree on requirements and timelines.

 


Design

Once your strategy and requirements have been laid out, we can get to work building your unique solution. At this point you can provide our team with designs or let our dedicated design team create branded customized designs for you solutions.

 


Develop

Next your solution goes through development where your dedicated Customer Implementation Manager works with your team to make implementation effortless.

 


Deploy

Finally you are ready to launch. Your dedicated team works with you throughout the launch process and onward to review and optimize your solution, and ensure it is working well. Your team will continue to meet with you regularly to review your metrics and ensure your solution continuously meets your needs.

 


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