Like every company, implementation processes are always unique. However, we have refined a proven methodology and best practice approach to make it as effortless as possible.
We take the design work load off your plate. During
the design process you will work with your dedicated designer to create on-brand collateral for every element
of your solution. From widgets, to emails, to in-store collateral we make sure your customers never know
Social Annex is there.
Next your solution goes through development where your
dedicated Customer Implementation Manager works with
your team to make implementation effortless.
Finally you are ready to launch. Your dedicated team
works with you throughout the launch process and onward to review and optimize your solution, and ensure
it is working well. Your team will continue to meet with
you regularly to review your metrics and ensure your solution continuously meets your needs.
While your Customer Success Manager is always available to help and answer questions, we want to make sure you understand every element of the solutions you implemented. With enablement your Customer Success Manager will provide comprehensive training on your dashboards and analytics. We want to make sure you are fully versed in your reporting so you can make smart and informed decisions for your brand. This also ensures you can be as hands on with the ongoing strategy, testing and optimization as you want to be.
We bring comprehensive documentation from requirement documents to flow charts, wireframes,
user flows and QA to ensure your team understands every element of your solutions.