Social Annex offers full set of services to ensure our customer's success at every stage of their journey; on-boarding, implementation and launch. In addition, expert team manage and deliver on-going enhancements and manage customer relations.
In addition to offering fully managed service, Social Annex offers highly customized expert services designed to address our customer's most complex needs. Expert services include Custom Designs, Unique Implementations, Complex Integrations, and Advanced Analytics and Business Insights.
Click on the links to the left to learn more about each service type.
DECIDE WHERE, WHEN AND HOW YOU WANT TO IMPLEMENT SOCIAL, EVERYTHING IS 100% CUSTOMIZABLE.
DESIGN TO BLEND IN OR STAND OUT
We will assign a dedicated Design Lead as part of your Dedicated Success Team to create completely customized tools and campaigns to match your site or pop!
CONTROL THE FUNCTIONALITY
With admin access, you will have complete control over the duration, placement and overall function of each and every social tool. Decide which contest to run or which rewards to give. Each dashboard is customized and optimize to meet your goals.
WE'LL DO ALL THE HEAVY LIFTING WHEN IT COMES TO IT. 24/7 SUPPORT
You'll have a Dedicated Success team to help with tool implementation every step of the way. We provide 24/7 support to ensure that all your concerns are addressed and needs are met.
NO IT QUEUE
A majority of Social Annex tools can be implemented with one single line of asynchronous java script code for quick, easy edits and simple implementation by your technical team.
RUN PROGRAMS AND CREATE ACTIONABLE CUSTOMER PROFILES THAT ARE CONSISTENT ON EVERY CHANNEL.
ACCESS CUSTOMER SOCIAL PROFILES ANYWHERE
Collect social data on every platform for actionable customer profiles that can be accessed at any point of interaction, online, instore or over the phone. Keep all your social commerce intelligence together in one unified system. The Social Annex API allows social actions to integrate with CRMs, ESPs, customer service software, and even actions at brick and mortar store fronts.
OMNI CHANNEL LOYALTY
Create unique user experiences and loyalty programs that are consistent across all channels. Display personalized offers, product displays, and loyalty rewards to your shoppers whether they shop online from their desktop, phone, tablet, or at a brick and mortar location. Shoppers who get the same personal experience and recognition across all channels are more likely to buy into in a loyalty program, and are more likely to become brand advocates.
Reduce fragmentation and provide a consistent social shopping experience no matter what channel shoppers use to interact. Social Annex tools dynamically adapt their look and feel to the context of each shopper so social campaigns will look great and work seamlessly on mobile devices, tablets, and desktops.
COLLECT ACTIONABLE DATA, TRACK ROI, IDENTIFY TOP INFLUENCERS, ALL IN ONE CUSTOMIZED DASHBOARD.
COLLECT ACTIONABLE SOCIAL DATA
Create quality customer profiles with rich data for more informed campaigns, segmentation, and remarketing. Get customized reports for Audience Likes and Interests, Statewide Audience Distribution, Social Demographics, and Customer Value. Discover who your most valuable customers are and their commonalities with the Top Influencer Reports.
View all your reports, customer profiles, social campaigns, tools in one comprehensive place. Log in to make any edits, analyze data or see your ROI.
ROI DRIVEN ANALYTICS
Easily connect each application to dollars and cents. Evolve your strategy based on the relative effectiveness of each social campaign and maximize referral revenue while lifting conversion rates. Measure increases in engagement, repeat rate, referral traffic, and reduction of the cost of acquisition, you can optimize your social strategy to maximize benefits.