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User Generated Content:
Questions and Answers

 

Questions and Answers gives your customers the ability to instantly ask anyone from product experts to fellow consumers questions about your products. A quick response from a qualified individual increases authenticity, strengthens customer engagement, and ultimately boosts conversion at the shopping cart.


 
 
questions and answers
How it Work
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Additional Information

Your product pages won’t always have all the
information your customers want.

Additional Information
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Question Form

Question Form

When that happens, they can submit questions
of their own.

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Fast Response

After customers submit a question it will be sent to a whomever is best suited to answer whether they are a product expert or a previous customer.

Fast Response
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Published Q&A

Published Q&A

Once a question has been answered the customer who submitted it will be notified. The question will also be published on the product page for other customers to see.

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Syndication

When a question and answer has been submitted and approved you have the opportunity to syndicate the content across a variety of web properties in your supply chain. For example, you can have the Q&A posted on the retailer’s website who sells your products or on the manufacturer’s website who produces the products you sell.

Syndication
 
 

Responsive to Your Customers

Be Responsive to Your Customers

  • Establish a community for consumers to ask and answer fellow shoppers’ questions about specific products
  • Rapidly answer customers' questions to increase conversion
  • Minimize the number of customer support calls, returns and exchanges, and the costs associated, by answering questions at the beginning of the purchase cycle
 

3rd Party Integration

3rd Party Integration

Social Annex platform comes pre-integrated with all popular email service providers and other necessary 3rd party solutions to ensure a robust solution and a seamless customer experience.

Learn More

 

Learn More About Social Annex’s User Generated Content Solution

 
 
 
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