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Customer Loyalty:
Omni-Channel Loyalty

With nearly 90% of all retail sales attributed to brick and mortar stores, and customers who expect a seamless user experience across all touchpoints, Social Annex’s Omni-Channel Loyalty solution integrates your loyalty program into any channel. You can provide a great customer experience no matter where or how your customers are shopping. Our solution enables you to always keep your customers engaged and coming back through rewards, points, tiers, prizes, and more, whether they’re online, in-store, or on their mobile phones.

 
 
Omni Channel Loyalty
How it Work
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Loyalty Registration

The first step in loyalty is getting your customers registered. We will help you strategize and implement marketing campaigns and website “calls to action” specifically designed to inform customers about your loyalty program.

Loyalty Registration
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Loyalty Action

Loyalty Action

Once customers have registered, they can start participating in your loyalty program. You can customize your loyalty program to offer points/rewards for actions you want your customers to take. Actions can be online such as signing up for a newsletter or in-store such as, purchasing a specific product on a specific day.

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Loyalty Redemption

When your customer has earned enough points for a reward they can redeem them online and in-store. Whether you need an app or integration with your CRM we build the technology to ensure customer loyalty and the redemption process works best for you and your customers.

Loyalty Redemption
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Loyalty Marketing Transactional Email

Loyalty Marketing Transactional Email

As your customer loyalty program grows, you can tap into the customer data and insights you’ve gathered to target marketing efforts. Send transactional emails based on point standing, demographic information, actions customers have taken, the frequency of their engagement, among many others. This targeted marketing not only increases participation in your loyalty program, it also strengthens your customer relationships.

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Loyalty Dashboard

Customers who are registered in your loyalty program will have access to a customized dashboard that shows their point standing, the types of rewards they can receive and how they can redeem their points.

Loyalty Dashboard
 

The Value of a Loyal Customer

The Value of a Loyal Customer

  • Provide insights into their preferences and buying habits
  • Spend more on impulse buys
  • Face-to-face interactions build a larger customer base and increases participation
  • Mobile shares drive higher sales
  • Consistently use mobile devices and social networks to engage with your brand
 

3rd Party Integration

3rd Party Integration

Social Annex platform comes pre-integrated with all popular email service providers and other necessary 3rd party solutions to ensure a robust solution and a seamless customer experience.

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Learn more about Social Annex’s Customer Loyalty Solution

 


 
 
 
 
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