Grow customer lifetime value
Extend customer relationships beyond the point of sale with revenue focused Customer Loyalty programs that increase lifetime value and create personalized, immersive site experiences. From newsletter sign ups and social referrals to Facebook Likes, the Social Annex API allows you to offer incentives for almost any valuable action.
Loyalty across all channels
Treat loyal customers consistently and reward them whether they purchase instore, online, or connect over the phone. Social Annex's Customer Loyalty program can integrate with your existing ESP, CRM, POS, and ERP systems. Rewards and referral tracking is also visible within your shopper's My Account system.
Next Level Remarketing
Take the effectiveness of your remarketing to a new level with retargeting and marketing automation prompts that reflect each customer's unique loyalty profile. Send special incentives to top referrers and limited time promotions to loyal shoppers who haven't visited in awhile.
Custom loyalty, perfected for your customers
Discover which actions are most valuable and reward customers with special incentives. Flexible Customer Loyalty programs give you more control over the actions of your most valuable shoppers.
Simplify loyalty: Add Social Login
Make shopping online fun and dynamic
Gamified reward programs with badges, tiered status, perks, and exclusivity based on omnichannel actions, make your customer's shopping experiences fun, engaging, and habitual.
Best practices and ROI focused reporting from your Social Annex success team will give you what you need to continually increase repeat rates, average order values, peer referrals, and customer lifetime value.
Gamify all channels
Recognize and engage shoppers whether they connect on mobile, instore, onsite, on social networks, within email, or over the phone.
Motivate with public competitions
Display leaderboards for onsite and offsite contests as well as gamified loyalty programs. Top Influencers can see how they rank within their own My Account dashboard to keep them updated and motivated. Integrate Gamification with your ESP to send encouragement and rank updates to customers who are keen on competing.
Incentivize with special promotions
Custom actions and a flexible rewards scheme makes it easy to create limited time offers with special objectives and goals. Run creative gamified promotions to get more shoppers involved and to take engagement with loyal fans to the next level. Make buying goal oriented.
Reward goals and milestones
Recognize shoppers when they have exceeded a spend threshold, brought in a certain number of referrals or have completed selected tasks. Acknowledge goals and milestones to show customer appreciation and see the wonders it does for retention.
Give important customers exclusive privledges
Give customers with different designations special perks, access to limited events, or first dibs on limited production items.
Acknowledge your most valuable and most influential customers to double down on their profitable actions.
Optimize point systems and reward configurations
Pull statistics from your Social Annex dashboard and receive regular custom reports from your client success team. Your success manager will review your results and help you continually optimize your gamified programs, focusing on your most important goals.
All Social Annex gamified programs are white labeled down to the API, so that all of the data you collect is 100% yours.