Recent Posts

Don’t Just Handle Negative Reviews, Handle Reviewers Too

With customers reporting that they trust online reviews 12 times more than promotional content, the efforts of businesses to pocket as much positive feedback as possible are understandable. But it’s almost impossible to create a business ecosystem that can satisfy the needs and aspirations of each and every customer that interacts with you. Someone may express a grudge over a bad Read more…

Advanced eCommerce SEO and PPC Marketing Tactics and Philosophies

We recently caught up with Ron Dod, CEO of Visiture, a top ecommerce SEO and PPC agency. He answered our questions about how to boost visibility and conversion in this complex ecosystem... 1. Tell us a little about Visiture and how you help ecommerce businesses. Visiture was founded over 10 years ago as a search engine marketing agency focused on the ecommerce space. It Read more…

Amazon Cash: A Way Towards Cardless Payments

A broken online shopping experience is a real killjoy for e-commerce operators as well as shoppers. Studies have shown that tricky, complicated, and inconvenient payment options can be a deal breaker for an online shopping experience. It has been observed that 8% have abandoned the cart as they felt that there were not enough payment methods. Amazon has decided to Read more…

The Recipe for a Perfect Frictionless E-commerce Experience

Nowadays, the concept of frictionless e-commerce is experiencing increasing chaos. Apart from businesses’ wishes to give a one-of-its-kind experience to customers, it also has to do with where consumers are in the e-commerce technology adoption curve. If some of the postulates of Everett Rogers’ technology adoption lifecycle have to be used, customers have moved past the “early adopters” stage. Now they Read more…

The Psychological Impact of Your Ratings and Reviews Platform

The traces of collective choice go back to the ancient Greeks. They used to decide on important matters based on the opinions of other people. Of course, they discussed everything that one can imagine. But, its core was to use the collective wisdom to come to some final decision. Ratings and reviews work on the same principle: if so many Read more…

The Changing Contours of Customer Service: Nordstrom Cuts 106 Jobs

Until a few years ago, a phone was the strongest link that connected customers with the customer service executive of the company. Even though that link is still very much prevalent today, its significance is on the decline. A survey by Desk.com, which took a look at service preferences across three demographics—Millennials (aged 18-35), Generation Xers (36-55), and Baby Boomers (56-65), confirmed Read more…

What Actually Generates High Advocate Marketing ROI

It is becoming increasingly difficult for brand marketers to make an indelible impact on consumers. It is mainly due to the changing roles that marketers now have to play. Until now, a marketing department’s role was restricted to delivering a compelling message to consumers through mass media. But now the current market has divided into multiple channels, often making the Read more…

Olympus Camera’s Visual Commerce Software Story

Maybe photographer Chase Jarvis is right when he says that the best camera is the one that’s with you. Smartphones, more or less, have come close to Jarvis's proposition. But their incredible growth has put a freeze on the photo equipment manufacturers' ambitions. According to Canon’s Q1 2016 financial statement, sales of Canon’s compact cameras have dipped 22% and Canon Read more…

Vital Pros and Cons of Visual Commerce

According to psychologist Albert Mehrabian, 93% of all communication is nonverbal. It’s due to the functional setup of a brain that processes visuals 60,000 times faster than text. In short, our relationship with the world gets developed and nurtured largely through visuals, as they hold unquestionable sway on our psyche and understanding. Marketers' realization of the power of this visual Read more…

4 Ways Of Building Brand Loyalty Through Amazon

With almost 310 million active customers, Amazon has become unavoidable for online sellers. However, brands have used it as a sales channel and not as a loyalty building tool. That's understandable: with over two million third-party sellers competing for attention on the site, creating a lasting and impressive brand impression on the minds of customers is as hard as imagining Read more…