Recent Posts

The Top eCommerce Sites of 2015

Internet Retailer recently announced its list of top ecommerce sites. Perhaps unsurprisingly, 4 out of its 5 highest-ranked performers do extremely well with younger crowds. How did the team at Internet Retailer come to their decisions? A simple look at the following criteria clearly indicates that they gave importance to processes, media which various retailers are using, and of course, Read more…

Looking for an Answer: Incentivizing Customers to Contribute to Your Questions & Answers Platform

When you have a Questions and Answers platform on your site, it’s worthless unless you actually get people to, well, answer the questions. Over 50% of millennials utilize user generated content (UGC) to inform their purchase decisions about major electronics, cars, major appliances, and more. Furthermore, UGC like Questions and Answers or Ratings and Reviews is a huge factor in SEO: 25% of search results for the world’s 20 biggest brands are links to UGC. So, in short, you need to capitalize on this kind of content.

The Omni-Channel Tussle Between Sam’s Club and Costco

For business enthusiasts, one of the most interesting and engaging aspects of business is how rivals try to outdo each other. Discounts, offers, better services, enhanced online presence and ease of purchase process…they leave no stone unturned in getting that slight edge over competitors for which every business strives. All these factors apply to two of the biggest giants of Read more…

ASOS’s Success: 5 Lessons Everyone Can Learn

ASOS may have recently shuttered its Chinese site, but the British fashion giant is seeing massive success on other fronts. Last week their team reported an 18% increase in pre-tax profits from the end of August through February 29. Total sales, meanwhile, grew by 21%. In the past year, more than 20% of the UK population purchased something from the Read more…

Loyalty News: Walmart, Starbucks, Nintendo, + More

Here at Social Annex, we, of course, keep up with customer loyalty news. There’s been so much going on lately that we’ve been feeling the urge to do a roundup of the latest and greatest stories about customer retention… Restoration Hardware is one of the most recent retailers to join the bandwagon of businesses charging for loyalty benefits. It seems like Read more…

27 of the Funniest, Most Honest, and Creative Online Reviews

Ratings & Reviews can be the heart of an ecommerce site. Customers nowadays hardly make a purchase without looking for reviews first, as their fellow shoppers’ experiences and opinions help them make better informed and smarter shopping decisions. This precious form of user generated content not only gives your brand credibility, but it also allows you to collect valuable feedback from your Read more…

Instagram’s Algorithm Change: 21 Tips to Stand Out

If you’ve gone on Instagram at any point in the past few days, or have even just read any blog or news site online, you probably know that the photo app is changing its algorithm and that people are freaking out. Instagram has always shown users photos in reverse chronological order, but it’s planning–or at least was planning–on rolling out Read more…

McDonald’s Loyalty Program to Launch by 2017

Something’s going on at the Golden Arches: McDonald’s loyalty program–what little there’s been of it so far–is getting a makeover. Earlier this month the fast food franchise’s US President, Mike Andres, said that a loyalty program will launch before the start of 2017. Details about the program are few and far between: Nation’s Restaurant News notes that Andres said rewards “would be linked Read more…

Four Keys to Amazon’s Marketing Success (and How to Improve Them)

On Thursday, Amazon went down for 20 minutes and lost an estimated $3.75 million. Of course, though, compared to the roughly $100 billion it generates in sales in a year that’s chump change. There are a million and one reasons why the retailer sees revenue like this, but today we’re going to keep things simple and focus on four of Read more…