38 Referral Marketing Statistics that Will Make You Want to Start a RAF Program Tomorrow
by Giovana Zanellato | March 3, 2016 | Refer a Friend, Referral Marketing, Sharing and Referrals | 15 comments

If you’re not yet leveraging the power of word of mouth marketing, here are some referral marketing statistics that will change your mind and make you want to implement a Refer a Friend program tomorrow. “One customer, well taken care of, could be more valuable than $10,000 worth of advertising.”  – Jim Rohn Referral marketing is a bigger deal than some companies Read more...

Uber’s Marketing Strategy in 7 Steps, Without the Bad Press
by Eliza Fisher | January 28, 2016 | Customer Engagement, Customer Loyalty, Ratings and Reviews, Refer a Friend, Referral Marketing, Startups | 15 comments

We've all heard about the bad press that Uber has gotten over the past year or so. Class action lawsuits, gross driver misconduct, surge pricing shocks, legal fights with governments, the list goes on...Despite that, the ride-hailing-and-so-much-more service continues to grow. Why is that? For one, they offer a compelling and in-demand product. Secondly, Uber's marketing strategy is multi-pronged and Read more...

The Top 12 Ways Companies Gave Back to Customers in 2015

The holidays are a time to give back and reflect on what went right (um, and wrong) this year. During this convivial time, we’d like to take a minute to appreciate the ways in which companies gave back to customers via brand advocacy and customer loyalty this year.  The reward of doing so isn’t just the warm feeling you get Read more…

Connect the Omni-Channel Dots… Even in Your Refer a Friend Program
by Erin Duff | October 1, 2015 | Best Practices, Refer a Friend | 0 comments

With 84% of respondents ranking “consistent customer experience across all channels” first in importance in a company’s multi-channel strategy (Retail Systems Research), it is clear omni-channel shopping experiences are becoming the norm. However, traditionally omni-channel has been focused on elements of the shopping process like using online tools to check the inventory availability in a brick and mortar store. It hasn’t always applied to other aspects of brand engagement, such as refer a friend programs.