Revolutionizing Omni-Channel and eCommerce Segmentation in 2017
by Eliza Fisher | November 16, 2016 | Best Practices, Customer Engagement, eCommerce, Omni-Channel | 0 comments

As 2016 draws to a close, marketers need to reevaluate how to reach out to and engage their audiences. It’s been clear for a while now that mass emailing is generally unproductive, so we’ve gotten used to contacting current and potential shoppers based on variables like whether or not they’re a new member of our lists, if they’ve abandoned a Read more...

Eeek! Watch Out for These 5 Conversion Killers!
by Prasad Dhamdhere | October 12, 2016 | Best Practices, Customer Engagement, eCommerce, Ratings and Reviews, User Generated Content | 0 comments

It's almost Halloween, so we need to talk about something spooky! Conversion killers! Generally, the failure of an e-commerce site is the cumulative impact of tons of factors ranging from a lack of marketing leadership to design issues. But I am not interested here in talking about how the slow speed of the website or poor product description damages conversion Read more...

7 Crucial Referral Fraud Prevention Tips
by Eliza Fisher | October 7, 2016 | Best Practices, Customer Engagement, Refer a Friend, Referral Marketing, Sharing and Referrals | 0 comments

Digital fraud is a growing concern for all types of businesses and consumers, and marketers are no exception. If you're working on any kind of program that rewards users for participating, you should keep reading. If you're rewarding your customer base for doing things like connecting on social, writing reviews, referring friends, sharing photos, and so on, then you should Read more...

The Most Intelligent Ways to Use Your Advocate Marketing Data
by Prasad Dhamdhere | October 6, 2016 | Advocate Marketing, Best Practices, Customer Engagement | 0 comments

In an earlier post, we explained that the data you collect from your loyalty program maximizes the marketing of your referral program. Simply because you know everything about loyal customers- including their likes, demographics, and Facebook friends, if you request that information from them. In this context, advocate marketing data is no different, as here you also will be gathering Read more...

Testing, Testing: A/B Testing For Referral Programs
by Prasad Dhamdhere | September 15, 2016 | Best Practices, Refer a Friend, Referral Marketing, Sharing and Referrals | 0 comments

Whether it’s a life or business, it rarely happens that you begin something, let’s say a program or application with a new approach, and it starts to work well from the moment it hits the point of implementation. You have to think about different options that might help your cause. Then you constantly observes it, compare it with other results, Read more...