Starting with a computer glitch that grounded United Airline flights for two hours, followed by a software update gone awry that closed the New York Stock Exchange for four hours, and minutes later an outage on the Wall Street Journal’s homepage, Wednesday July 8 saw some serious technology failures that some people are having a hard time chalking up to coincidence.
All of the failures are being blamed on various technology glitches and there have been no official reports of cyber attacks. However, that hasn’t eliminated speculation and questions. Many analysts and reporters are questioning how three large organizations that should be equipped with backups could experience public tech failures in such an isolated time frame.
However, conspiracy theories aside, the outage raises some red flags around security, backups, and the general health of technology infrastructure. Although generally speaking technology glitches in the ecommerce world aren’t as alarming as an outage at the NYSE, they are a source of serious concern for many consumers and brands.
Whether it’s a glitch that puts customer data at risk or an outage that impacts user experience, security and reliability are very important in the retail and ecommerce world. It has become increasingly complicated with numerous third party vendors operating and owning different parts of a customer’s buying journey. As a retailer not only do you need to take steps to make sure your site is secure, you need to ensure your third party vendors offer safe, secure, and reliable solutions.